1 /5 Aviana Cruz: I had the absolute worst experience at this salon today. I arrived around 1:15 PM, and what should’ve been a simple mani and pedicure turned into a nightmare. Victor started with my toes. While they weren’t great, I didn’t think much of it because they were just okay—not worth complaining about.
However, when it came time to do my nails, everything went downhill fast. I asked for medium to short-length French tips, similar to what I had on my toes. Victor said okay and started working on my nails. But as he began filing, he was so rough that he kept hitting the skin on the sides of my nails, cutting into it repeatedly. It was extremely painful, and despite my discomfort, he kept going. He eventually opened up a painful gash on my finger that started bleeding and still hurts.
When I finally saw my nails, I was in shock. They were beyond bad—crooked, uneven lengths, filled with bubbles, and the surface was lumpy. Worse, parts of the nails were already chipping, as if I’d had them on for weeks, even though they were fresh. I was so upset that I left the salon in tears.
After leaving, I called the salon and asked to come back to have them soaked off and get a refund. They said sure, so I returned, hoping to resolve the issue. When I got there, Victor denied that anything was wrong with the nails, even though they were visibly terrible. Another technician insisted on fixing them. I repeatedly told her no, that I wanted them removed and a refund, but she wouldn’t stop insisting. After telling her no about 10 times, she kept pushing and finally convinced me to let her fix them with a simple pink gloss.
After she finished, we went to check out, and instead of the refund I was promised, she handed me a $20 gift card. Mind you, I had spent $140 on my nails and toes. When I refused the gift card and asked for the refund on my card as originally agreed, she only refunded me $20. At that point, I was exhausted from arguing and just wanted to leave. I ended up leaving the salon around 5:30 PM, after an incredibly frustrating ordeal.
I’ll never go back to this salon, and I wouldn’t recommend it to anyone. The level of unprofessionalism and poor quality of service I experienced is completely unacceptable, especially for the price I paid.
Please see pictures attached.