1 /5 Nojan Janghorban: If I could give The Dental Lounge negative stars, I would. My experience here was an absolute train wreck, and it all comes down to the rude and incompetent Patricia Viriato.
First, I was told I needed a deep cleaning, and this so-called "professional" had the nerve to claim my insurance would only cover a measly 20%. When I called my insurance directly, they informed me I was actually covered for 85%—what a shocker! When I confronted Patricia about her blatant lie, she just doubled down, insisting it was still 20%. It was like talking to a wall made of ignorance.
Feeling pressured and trapped, I reluctantly agreed to fork over $900 upfront, believing I could get reimbursed later. They even coerced me into making a down payment right then and there.
To make matters worse, my insurance denied the claim because The Dental Lounge didn’t even perform the necessary periodontal charting. Seriously, how incompetent can one office be?
When I returned to demand a refund, Patricia acted as if I was the problem. Her attitude was dismissive and infuriating. She couldn’t accept that she messed everything up. After I insisted on speaking to a manager, I was finally told they would process a refund—but honestly, it felt like they were just trying to brush me off.
Do yourself a favor and avoid The Dental Lounge like the plague. Patricia is a prime example of everything wrong with customer service—rude, uninformed, and completely unhelpful. Save your time, money, and sanity—go anywhere else!
