1 /5 AJ R: I came in for a gel manicure today, I picked my color using the samples provided (DND - gel&lacquer "hot jazz" #463) the lady did the basic manicure (clip, shape, clean up) when she put the color on my pinky finger she looked at me and made a face proposing I pick a different color. The reason being that it was too light, I told her that I wanted it to look like the sample (which probably required 4 coats of polish) she basically refused to do so and again proposed I pick a different color.
Im paying to get my nails done. If your sample looks a certain way then I want my nails to look close to if not the same regardless if its going to take 4 coats or 10 coats of the polish to achieve the look.
I work in customer service, I would NEVER do that to any of my clients.
I got so upset I pulled out my card and told her to take the gel coat shed applied on my nails off and clean them up. She charged me $12.00 for the service she provided. My nails looked awful when I left, half of the clear coat was still on my nails (see pics provided).
I ended up going to another salon where they had to clean off my nails and fix them and they were more than happy to do what I asked.
Getting your nails done is supposed to be a pleasant relaxing experience and this was anything but that. I will never come back to this place and I will make sure to share my experience with my friends and NEVER recommend this place ever again.