Treasure Coast Community Health |TCCH |Vero Dental - Vero Beach (FL)

5 /5 David: Dental Hygienist is polite and completes cleaning gently. The front desk staff are nice. The 20th street office staff are modern and effective. My teeth feel great.

1 /5 JustMKollum: I received X-Rays and a dental exam a month ago, and TCCH Dental said there was nothing wrong with my teeth. Yesterday night, a piece of my tooth chipped off when flossing. I called to get an appointment and despite this being a dental emergency, they wouldnt get me in until the 27th of February. BS! I called the management office to complain and they never returned my call. Now Ive got a big hole in my tooth and I have to eat and walk around with a hole in my tooth until the end of the month!?!? Fine service during the dental emergency. I oughta sue TCCH if this tooth goes completely. I dont recommend.

1 /5 Jess Cristina: Place is horrible. The doctors are pretty nice, but the front desk are very rude. You might not know a policy and expect you to know it they constantly was staring at you mean mug you If you made them work, that job is very unwelcoming in the front desk is a lot of work. Specially, the women they always looking upset they always have attitude. They always give me misinformation. They make the doctors and the people in the back look horrible because they address the customers in the front do better

5 /5 Andrew Darnell: I was hesitant to come here based on the prior reviews but something has changed at this location for the better. I visited here twice this week and the front desk staff are some of the nicest people I have met in Vero! They are welcoming, kind, helpful and super efficient (and consistently so at both of my visits)! My experience with the dental staff was equally wonderful. The hygienist (missed her name) I had for my new patient appointment was very sweet and quick with all those X-rays! And Dr. Omar was friendly, thorough and clearly explained his findings and treatment plan. On my second visit, my hygienist Leila was a complete gem! She was warm and conversational while providing a fantastic, gentle and thorough cleaning. One of the best I’ve had in a very long time!

1 /5 Aharon Hope-Cooke: The front staff at this place is awful literally everytime I come in here, everyone looks miserable and like they hate being here. They will literally stare at you stand at the window for 5 minutes just talking to each other before they come out to address you every time you come and don’t expect any kind of smile or even the slightest bit of good service from these people. I called yesterday inquiring about an emergency appointment because I have an appointment with TCCH but this place can only schedule appointments two months out which I understand they are busy because they are affordable, but for an actual dental emergency that is not viable. They explained the emergency appointment to me and when I came in today to get one. NOW they say they don’t do same day emergency appointments, they have to schedule you out for 1-2 days which was not said on the phone and if that was the case I would have scheduled it when I called because I was only off today. The actual dentist’s are nice and treat you well but the front staff here is awful and unfortunately they are your first and last point of contact every time you come here. To make matters worse they don’t even treat you during the emergency dental appointment, they just check you out but in my case all I wanted to know is if I took antibiotics would I be good to make it to my next appointment so that didn’t matter to me this time but the idea someone who actually needs immediate treatment would have to pay $100 to just be told what is wrong with them and then still be scheduled out two months is utterly ridiculous . The saving grace at this place is the sliding scale discount that goes off your income, but considering some dental emergencies can be life threatening left untreated and they can’t schedule appointments but every two months and even an emergency appointment they make you wait on then depending on what your issue is you are better off going elsewhere. Find new front end staff, they all suck. Hire more people so you can see people quicker because some of this stuff is life threatening and can’t go two months untreated regardless of what your reasoning for that is and your front end staff that picks up the phone should disclose ALL information when you call and inquire about something. It sucks because like I said the actual Dentist I have dealt with is pretty nice and I am not one to leave negative reviews usually but with multiple bad experiences surrounding your front end I had to share my thoughts.