2 /5 Allison Castro: I have been a patient of Dr. Tyson’s for over 3 years. He is very nice and I have no complaints with him personally.
My insurance changed in January of 2018 and I had a 6 month appointment already scheduled. Prior to my appointment, I called the office and gave them my new insurance information. It was the same company (in which they participate) with a different group, so I thought. The front desk person told me that it should be fine and keep my appointment. On the day of my appointment, I gave the check in person a copy of my insurance card and they didn’t collect a copay. I had my visit and all went well.
Within a few weeks of my appointment, I receive notification from my insurance company that the visit may not be covered. Within a few days of that letter, I receive notification from Dr. Tyson’s office that I owed them $115 for the visit because it was not covered by my insurance. I call Dr. Tyson’s office this week, expressed my displeasure, and voiced my opinion that I should not be billed for this visit because I was informed by their staff that everything was fine, I was never told that I was out of network, or would have to pay for my visit. I received a voicemail today from Dr. Tyson’s office informing me that they would not waive the fee for the visit, and that I would be owing the full balance. I will never recommend Dr. Tyson’s office again, I have to switch doctors anyway, but even if I did not, I would never go back.
