1 /5 S K: The pros are that this place is beautiful, the check in process was very friendly and efficient and it’s easy to get an appointment. The negatives are that it is very expensive, and I went in for a service where I asked for a color by number, showed him the color, and he painted an entirely wrong color I hate. When he asked if I liked the color, I said does the sparkle come after? And he’s like why didn’t you tell me it was wrong and I said because it looked like a base color to the sparkle I had chosen. He got an attitude and said this is what you asked for, I insisted on showing him the book where there was no other color by that number and, in fact, the color I had asked for correctly was the only one by that number and looked nothing like what he painted on me. I was very polite but he had an attitude with me and tried to make it as though his mistake was my fault. He finally asked if I wanted it repainted clearly not wanting to do that and I said no because I had already been there over an hour at that point, let’s just get this over with and not wanting to waste any more of his time because I was already unhappy with the service and the outcome. He finally apologized and when it was clear I was not happy he tried to do the rest of the pedicure I guess and put oil on me for a massage. I said no thank you at this point and have never had someone try to massage you after the pedicure is done so it was just awkward. So no massage, no paraffin, a color that looks like a blank base, and they charged me $50. No opportunity to speak to a manager and no concession for a terrible pedicure. Will not be back.
