Buckle - Ocala (FL)

1 /5 Michelle Wood: So Ive been shopping at Buckle for a long time and spent a decent amount of my money with them and have loved most of the clothes and purses Ive bought from there. Im not a weathly person so I have to save when I want something for myself. I ordered a pair of jeans online recently and when I got them they were just too big. I wore them just around my house for about 20 minutes to see if theyd still be ok for me but no they stretch and were falling off. I went to my local mall today to just exchange them and they wouldnt let me because the tags werent on them. They obviously could see they werent wore out only tried on. The manager said he wanted to see my purchase history after he could see the pants were still new. He wanted to see how much money I spend with Buckle before he made a decision. Well I guess since I had spent much this summer with them he sent me off KNOWING Id never be able to wear these 85$ jeans. Yes, 85$! Im disgusted with how this was handled and to treat a customer so scrappy is unacceptable. Its so easy for them to put a new tag on them. It makes me not ever want to spend my money with them ever again.

1 /5 Kyleigh Wood (Ky): Bought a pair of jeans never wore them out because they were too big and they wouldnt let me return them and they were almost $100 jeans

5 /5 Cheryl Devoid: Friendliest staff I’ve ever encountered. Was greeted with a nice welcome and friendly smile. Blake helped me find the perfect pair of jeans. Will definitely be shopping there again

3 /5 Tiffany: A lot of mean employees who talk about each other. I was shopping with my daughter and overheard a group of people talk about one employee and that employee was the absolute best! I can’t remember his name but had country accent and beard haha management needs to control the mean click here because you lose customers and good staff. We left due to being uncomfortable from the whole thing.