Kohls - Hollywood (FL)

1 /5 Mercedez Preal: VERY DISAPPOINTED AND THE MANAGER ON DUTY AT THE TIME ATTITUDE WAS SO RUDE AND UNPROFESSIONAL. I walked into the store around 10:20-10:25 am and tried locating the women’s department and needed help. There weren’t not ONE EMPLOYEE ON THE FLOOR TO ASSIST ME WITH THE HELP THAT I NEEDED!!!! Although I continued on my own to look around the store and find my items as y shop. I still couldn’t find my things, I politely asked for help from the store front desk by asking one the cashiers are there any employees on the floor that could help me she stated there weren’t ANYONE ON THE FLOOR. I consider maybe then try asking for a manager. So I did, the manager met with me downstairs and I explain that I needed help with looking for my items. Both her and I talked and she directed me to an upstairs escalator that I knew NOTHING ABOUT. Because this is my FIRST TIME being in the store. We’re going up the escalator to the items department in the store and the MANAGER SAYS TO ME AS IM SHOWING HER THE ITEMS ON MY PHONE THAT IM LOOKING FOR… “WE DON’T GO AND GET THE ITEMS FOR YOU FOR INSTACART, YOU GO GET THEM YOURSELF” I POLITELY TOLD HER THATS UNDERSTANDABLE THATS NOT WHAT I NEEDED YOU TO DO TO GO AND GET ANY ITEM FOR ME I KNOW THATS MY JOB TO DO BUT I NEEDED HELP TO KNOW WHERE THE DEPARTMENT FOR THE ITEM WAS. *She gets upset and then walks off as she’s walking she’s pointing telling me that the items would be to the left and the other item would be to the right! I said YOU ALL ARE SHORT STAFF THERE SHOULD BE PEOPLE HELPING ON GHE FLOORS ITS NOTHING TO BE UPSET ABOUT! Then I get my things and head downstairs and then noticed that the manager was explaining to one of the employees downstairs what took place and it was next turn to go in line and the employee at the register got off the register and walked away not wanting to take me next in line that her coworker next to her apologized and said I’ll take you to help check me out! THIS WAS MY FIRST TIME IN THIS STORE AND I FELT SO DISRESPECTED AND ITS DISTURBING. THAT HONESTLY I WILL BE GETTING IN CONTACT WITH CORPORATE ASAP! *I literally just needed help and there weren’t anyone around the store to help me out! I didn’t need anyone to get the items at all for me I clearly know that. Then to continue the conversation with another employee as if i made the manager mad by asking for help while i was standing in line and no one could take me next in line as i patiently waited.

5 /5 Blessed RB: Miguelina stands out as truly remarkable. Demonstrating unwavering professionalism and in-depth knowledge of her domain, alongside a thorough understanding of Sephoras product lineup, she is highly skilled. Her interactions are characterized by warmth and patience.

4 /5 Jeffry Stallings: Nice store. Clean and modern. We came there to pick up an item that was supposed to be available according to the online information. And it was not available after we had driven about 30 minutes to get there.

5 /5 Thelma: Esther was my beauty expert at Sephora and she was the most knowledgeable and patient with me, I am that person that needs hand holding and she delivered!!! Thank you so much for making my beauty experience so smooth and fun you are the best!

3 /5 astrida mcfarland: As we entered Kohls, we noticed that there werent many customers in the store. That seemed strange. It is a department store for men, women, and children. The only area that had a lot of people was the checkout line. There was only one cashier around. The store was nearly empty. We checked out the Sephora area, but it was limited in products, so we left there. We wandered around the store, but there wasnt anything that caught our attention. There were no salespeople around either. We werent too impressed with the quality or styles of clothing. This was a low value kind of store. Parking is convenient in a parking lot in front of the store with wheelchair accessiblability. I doubt we will be returning in the future.