Platos Closet Ocala - Ocala (FL)

1 /5 Brianna Leonard: Highly disappointed in this store. Not surprised. I brought in the styles they’re looking for which were winter apparel, men’s clothing, jackets/hoodies and Lululemon. They were all nicely folded into my bin when I dropped them off. I was told there would be a 10-15 minute wait for them to sort through my clothes. I was then called and told my order was ready to be picked up. The employee stated that they were not going to buy any of the clothes due to wear, and aging of the brands. These items were in the same condition as other items in the store, no stains, holes, etc. The employee also told me that they would not accept items from other schools, when all I had in the bin were University Of Florida (a major SEC school less than 30 mins away???) items and Tampa Bay Buccs (not a school btw, NFL! ). “ There was like bulldog stuff and we don’t accept that” - the employee and when I told her it was Tampa Bay she told me no. The employee had no knowledge of what was in the bins and could barely give me a clear reason other than the classic “wear and tear” The styles of clothing I had in my bins y2k (Harley Davidson), Men’s graphic Tees (Lakers, Nintendo Gamin etc), Hoodies, Non-Skinny Jeans & Lululemon (AS THEY ASKED FOR!) To top it off the items I received back were just tossed in the bin and not folded back as they were received from me. After this experience I would rather donate to a thrift store that would jack the prices up 10x than this Plato’s Closet, nor would I shop there.

1 /5 Peachy Peach: Not a good Platos Closet. They didnt greet me nor ask if I had ever been there before. I had 3 nice items and the clothes were practically new and the hat was new and a rude young girl said my hat was dirty and it was new and as is new. Go to another one or Urban.

1 /5 Juliana J: Took in clothing to this place. The girls at the front desk were very rude. They tried on my clothes left deodorant, stains on them and stains from a pen I assume and put the clothes back in the bag because it didn’t fit them in particular as to why they did not want to buy it. That is absolutely disgusting behavior. I am waiting on the owner for response, I have photos of me in the dress when I tried it on and try to sell it online. Otherwise it’s been sitting in a closet. It was pulled out that day to take to Plato’s… photos attached to show what they did. Fresh deodorant stains is just so feral…. They didn’t even try to wipe them off… I can’t even give this away to a friend or a little sister of a friend because the dress is ruined with the pen stains as well…, very sad , and very, very, very childish behavior on the employees part. I have also provided a photo of my closet as you can see the upkeep of my clothing is very well taken care of….. I wouldn’t have a dress dirty like that in my apartment, and would happily dry clean it if necessary as I do to other items I keep….. Hopefully will update with a resolution from the owner showing that she takes pride in the quality of her business. i also was working with the team members who were clearly racist (particularly the one wearing her Halloween fake nail set in the middle of November…. Took a long video of each item so the owner could see her employees are doing some strange things unknowingly under her nose… even checked one of the dresses I have with tags and it’s still online in black at full price… highly unprofessional experience and again will be looking forward to settling this privately in addition to a resolution for the racial discrimination and refusal of service…as the employee I have spoken to today on the phone was quite lovely and helpful… sometimes some bad apples get missed… just would like a serious inquiry on this and resolution to prevent this from continuation

4 /5 Jennifer Walker: Some very nice stuff but slightly pricey for consignment. Not too crazy but a little more than some other consignments. For example miss me jeans and a Patricia Nash purse for 50.00. I would have purchased had these items been 35-40 instead. I still did find some things that were priced more reasonable that I did purchase. Store was clean and organized. Was happy to see western style items there as most Plato’s don’t have them.

2 /5 Emma: Ive been going here for 10 years cause it’s one of the only places in Ocala where you can sell your clothes. Nothing has changed since then that the employees get annoyed when they have to do their job. 9/10 times going there, I get major attitude and cattiness from the employees. I have heard customers’ clothes be made fun of from the register so many times while browsing the store. Chances are they’re going to start making fun of you the second you leave. I’ve seen it happen so many times regardless of the batch employees working there. It’s like management purposefully hires people who act like they’re better than the customers to make us not want to come back. They will sell stuff with pilling, makeup and armpit stains and then scoff at my name brand jeans cause they’re “more than 2 years old”. It’s a good place to pop in and sell your clothes for a quick buck and they do have good deals occasionally. But if you’re not willing to be put down by the workers, it’s not worth it. Today will probably be my last time coming into the store because all i could hear from the front was drama about how miserable they are, belittlement of customers, and that we were so annoying for wanting to give them business. Such a shame cause this store is such a great concept but will not be back.