1 /5 Erin Chase: Buyer Beware: Misleading Sales and Poor Conduct
I shopped here on a Saturday evening with two friends after sales staff told us the store was having a 50% off sale. During our visit, the associates kept pushing more clothes into our fitting rooms that we hadn’t asked for, and we kindly obliged to try them on. Some of the staff were very sweet and others were a bit pushy.
At checkout, the total was much higher than expected. When I questioned it, the associate said not everything was part of the 50% off sale, which all 3 of us conferred later and believed to be true, but I still went through with the purchase. Later upon inspecting my purchases, I discovered I had been charged for and received a skirt I specifically told the sales associate I did not want. I went back the next day to attempt to resolve, only to be told they had a no refund, exchange-only policy, which I later noticed was posted high above the register, out of clear view, seemingly intentionally placed in hindsight.
I explained that I was flying out Monday and needed the issue resolved, but was told to call the manager then because today was Shabbat. When I reached her, who upon researching the business prior to contacting the number the staff proved, and turned out to be the owner, she cut me off repeatedly, was rude and dismissive. I requested an exception since the mistake was on both sides, but she refused, saying her system “could not process refunds.” That claim is false. Any business accepting credit cards has the ability to process a return for errors or overcharges.
When I pointed the fact that we both knew she was the owner after she stated she could not make those decisions without contacting her office, she became defensive and insulting saying, “Did we think we were shopping at a flea market?” and hung up. Considering we were misled to believe the entire store was 50% off and the “Made in Italy” clothing is thin, lightweight, and overpriced, the remark was both unprofessional and ironic.
Misleading sales tactics, poor ethics, and lack of accountability define this place. Buyers should proceed with caution.