Johnathan Van Houten Do not use Smith Insurance.
Like many others, Cathie dropped the ball (ignored my requests) several times over the years, but none so bad as this last.
I moved, and exercised diligence in letting them know ahead of time. I filed with them April 29 for a May 9th closing date. I sent them the cancellation form they asked me to fill out and received word from Cathie herself that they had what they needed.
I received an email from the actual Insurance carrier on May 3rd, but was assured by Cathie it was an automated email, and I had nothing to worry about. I even stated I did not want to have to deal with this after I sold.
Here we are in August, and I received a note from the Insurance company of non-payment.
it seems Cathie never bothered cancelling the policy, despite the fact I no longer own the house or even live in Florida.
I called Smith Insurance, they put me on hold, and then hang up on me. When I try to call right back, its just after 5, so they dont bother answering.
Unprofessional, but what else can you expect.
Now I am dealing directly with the insurance company because I cannot trust Smith Insurance to do anything.
Added 13 Aug: The very next day I called the actual insurance carrier and got it all worked out myself.
And get this, Cathie Smith from Smith Insurance sends me a new policy declaration for the house I no longer own, they neglected to cancel after multiple communications, and the subject of our call the very previous day.
1 /5
Keith Faris Alexis at Smith Insurance Group has been SO helpful in finding me the best insurance for my property. She has always been responsive, and has given me straight answers to tough questions. I have extreme confidence in her, and her agency. In order to obtain the best insurance, you must work with an insurance broker, not a captive agent. I highly recommend Alexis and Smith Insurance Group!
5 /5