Kathie Birk This salon is very clean and everyone there is outstanding. Everyone there is very friendly and helpful. Side note: the salon was the only with power after Hurricane Milton and they let the barbers from Kutz come in and use an area so they can work while waiting for electricity. These are wonderful people!!!!
5 /5
Nancy Rojas Horrible experience. Came to this location while visiting the area. The person who did my nails was nice. However, he did not take this time to acknowledge how bad of a job he did on my nails. The nail polish he used was totally out dated and should not have been used to begin with. When calling this location to advise them of the issue they Proceeded to give me reasons as to how it would be my fault like having oil on my nails or my drying time was off. Since Apparently, I was the one doing my own nails and not paying for a service to do so. Instead of correcting the issue, knowing that I am not within the area, proceeded to let me know her policy and how it doesn’t cover this type of work. I would Highly suggest not visiting this location if you do not want your nails to look like a 4 year old painted it. When I asked if I could come in on another date so they could Credit me for this nail set she stated that I would have to come in within this week, knowing that I live three hours away. Instead of simply working with me on my next visit. Again, do not visit this location they used outdated products that would be thrown away and not completely unprofessional.
1 /5
Jenni Sweeney Came here because of the great reviews, this was my first time here. I had 2 visits. My first visit was not so great. Everyone was really nice and friendly, but I felt the quality was lacking.
I came in with a design that I thought was fairly simple. (I’ll include a picture) We ended up making compromises, nothing major, because certain aspects would be too difficult to recreate. The woman doing my nails was very friendly and I could tell she was trying very hard, unfortunately her effort didn’t translate well to the end result for multiple reasons. The length of my nails on one hand did not match the corresponding other. There were spots where the gel polish had pooled on certain fingers, on my thumbs it actually pooled over the edge. She picked off the part that pooled on one thumb which left a big chunk missing that she didn’t fill in. On the other thumb, when she picked it off, it took some color with it and she was going to leave it like that until I asked her to fill it in. I don’t feel the lettering was done very well and the top coat didn’t cover the full nail on almost every single nail. My biggest complaint though, was that she filed in the sides of my nail so far it actually filed my nail off of my nail bed. She would also use her fingernail to separate my nail away from my finger but did it so strongly that it peeled my nail off of my nail bed. It was so bad on my left thumb that it was bleeding. My thumb felt raw.
I ended up gathering the courage to call them the next day to share my dissatisfaction which is not something I do often. I typically shy away from any type of confrontation because it’s just so uncomfortable. I wanted to give them the opportunity to fix it instead of just leaving a bad review. After all, sometimes people just have off days and I wanted to be understanding.
So I called, but wasn’t able to finish describing what was wrong before the girl interrupted me with “so what do you want to do about it?” Which really threw me off guard because wouldn’t you want to know what went wrong so you can avoid it in the future and improve? They didn’t apologize either, not even for making my thumb bleed. They didn’t offer to fix it, I had to ask them to which they agreed. When I came back in I could definitely tell they weren’t thrilled about me coming back but they were still nice. They redid my nails and this time paid a lot of attention to detail which I appreciated. The girl that redid them asked if I was happy this time around and I was.
I just felt like they could’ve at least been apologetic about the first time around instead of making me feel like I was being nit-picky about a service I paid for. Nothing that’s done by hand will ever be perfect and I understand that. But there is a level of quality you expect when you go to a salon. Overall I’m happy with the end result, I’m happy they were able to fix it for me, and will probably be coming back if the environment is still welcoming.
3 /5
Marjorie D Family owned salon. Super friendly, & clean salon.
Received gel pedi & acrylic mani: $120
Took 2 hrs and a half to get both done. (Walk in)
Pedi: pinky nail was thick on one side causing a thick bump, nail polish marks (wasn’t cleaned off)
Mani: Filing of nails was a bit too hard for me
. Was not told to wash my hands after filing which caused many textured bumps in polish.
4 /5
Eve Greiner I had heard that this was the place to go for better pedicures. Beautiful ambience! I ordered the delux package which included an exfoliating and deep moisturizing treatment, as well as a hot stone and foot message. These were all wonderful. The message chairs are new and state of the art. I took off one star because the prices listed on right at the checkout counter were not what they actually charge. Every service is at least $15 higher.
4 /5
