Keywords: establishment,finance,point_of_interest

Consumers Financial Mortgage Company - Key West (FL)

Address: 🏡 3706 N Roosevelt Blvd #208, Key West, FL 33040
Phone : +1 (305) 791-5197

Weekly Open time

Place GG: https://www.google.com/maps/place/?q=place_id:ChIJ8Ujh_Gex0YgRJCklBNvkuH8

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    Corrales Alexander (Xander C.): Ive been a customer since it was Marine Bank. For years, they had excellent service, employees, and management. I couldnt make a single complaint against them until recently. The manager, Ingrid, is so rude and disrespectful that even their employees want nothing to do with them. All of the amazingly sweet staff have either quit or moved. When I have bumped into them at the grocery store or at their new jobs, every single one of them told me that they quit because of the manager. I do most of the banking for my family, but one day my husband went to make a deposit. Please realize that he doesnt know our account number. He went to the window where Ingrid told him to fill out a slip. When he informed her that he didnt know the information, she scolded him then told him that she didnt have time to deal with this. After he told her off, she suddenly remembered that she did indeed have time to help him. Im sorry, but if you dont have "time" to help your customers as a manager, then you shouldnt be a manager. The service and staff have suffered immensely with Ingrid in charge. Oddly enough, I have found previous Centennial Bank managers and employees at another local bank chain who knows how to treat their staff and their customers. Centennial Bank, please get your stuff together. I miss the bank that you used to be. Additionally, you really need to reopen the Simonton branch and find ANYONE other than Ingrid to manage it.
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    Bailey Moore: Charley & David have been a real asset for me and my clients. They are a pleasure to work with, professional and delivers on time, which is paramount in todays competitive real estate market. Charley is creative and goes above and beyond to ensure his clients receive top notch service/loan products, a seamless process and successful outcome.
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    Rachel Black: I’ve never banked anywhere from they remember your name. Here, they do. Polite, kind and they actually care about their customers. Elaine, Stella and Gladys are absolutely unbelievably helpful. Thank you all for being the best at what you do.
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    Brittany Montford: Mike has been amazing to work with! I highly recommend him. You wont find better customer service. He answers concerns very quickly, checks in often, stays on top of current trends and technology, and is an overall personable & kind person. Totally different than your average credit card processor!