1 /5 Matthew Deike: UPDATE:
I saw this feedback from the manager on someone elses review. Granted, I dont know the full story but this public display from a manager and business professional rubs me the wrong way. This was the response to a negative review from the manager:
Unfortunately the building owner decided to try leasing part of the building, we remodeled the remaining 6000 square feet. We kept classes and did have to reduce the number of pieces of equipment. We also became a 24/7 gym which addressed a previous complaint of yours. As you were made aware the last time you claimed we have the highest prices, our price is the 2nd lowest in Crestview and we are the ONLY gym which doesnt charge start up or annual fees. Those are the facts whether you like them or not. I try to serve all of our members to the best of my ability, please be sure to wipe your tears off the equipment before leaving.
Insulting someone, regardless of their negative feedback, is never right, especially from the vantage point of the owner and especially in a public setting. It just doesnt sit well with me. It leads me to believe that, even if you are on good terms with management but make one choice or word to the manager that he doesnt like, hell blast you in front of everyone. Thats not management I want to deal with.
Management is FAR superior than it was before. Dave has been tremendous in ensuring satisfaction. My main issue now is the remodeling and new direction of the gym. The walls are painted black with fluorescent lights so it feels like a prison. The layout is awful. Everything is right up next to each other and it feels cramped. The dumbbell rack is not a great set up and creates awkward traffic jams. There used to be more treadmills but is now filled with more Precor sitting bikes. My wife really enjoyed the cable machines in the back room so she could work out and not feel awkward for trying new movements but, now that it’s all taken apart back there, she feels uncomfortable coming to the gym.
It looks like it isn’t done moving things around and replacing the back room with things so I’ll update this review once all the modifications are done but, for a gym that has “family fitness” in the name, it doesn’t feel family friendly anymore. It just feels like it’s for the elite meat heads. We’ll still come as it offers more than PF and is closer than the other gyms in the north end of town but those aren’t great reasons for continuing to come.