1 /5 Lucie Kleinman: BUYER BE WARE! Brought two pieces in to have clasps repaired, replaced or secured. I had not worn them in a while and just wanted to sure it was safe to start wearing without fear of a laps failing.
I was told they would need to be replaced. One for a a gold bracelet the other a non gold chain. I was charged $95 for one and $65 for the other. When I asked why so much I was told “because gold is expensive”. When I asked for my original clasps to be returned, given the high price of gold I figured I may as well collect my property, I was told I would be charged more as it was a given that I had “traded” my old clasp for the new.
I was stunned, but said I’d buy back my old clasp anyway. I suspected they would not be able to produce it as it had not been changed. I was charged $11.00 for an old “gold” clasp.
So, basically the part was $11.00 and I paid $84 plus tax for labor (to attach clasp to chain.)
The returned clasp was not my original clasp. It was much larger, broken and a different shape and color.
And my bracelet had the same old clasp I had for years, it had not in fact been replaced. The “new “ claps was visibly worn and scratched. It was not replaced as the owner indicated and the charge reflected.by
I was honestly too stunned by the brazen thievery to articulate my concerns. This place is 100% a rip off.
What a miserable way to steal from trusting customer. The entire experience left me wondering if I’d ever be able to trust a jeweler ever again.
Do not make the same mistake. Find another jeweler.
