1 /5 Olivia Keaton: My policy expired in June of 2024. I tried before the policy expired to add a new vehicle to my policy on the app. I did everything on my end, it said that it would be sent to my agent for review. It never went through even after filling out the information two separate times. After this issue, I tried directly calling Ed Brown’s office. Each time I called there was no answer and I left a voicemail each time. I left a call back number, my name, the status of my policy, etc and I never received a call back. I then tried reaching out to the office through the app and website, both to no avail. My husband and I both work full time jobs and are currently in the progress of selling our house and buying another. I have not had the available time to make a stop into the office until today. Upon going in, the employees were very rude. We were there over an hour and a half only to get quoted almost $650 to activate the policy today and then have that amount as our monthly payment for two vehicles. We do not have a record of accidents, reckless driving, late payments, etc. We have both been loyal, safe drivers with Statefarm for over 4 years and never had issues until transferring to Ed Browns office in Sanford. I called an office in Deland and they answered my first call and tried getting in contact with Ed Browns office to transfer my policy because my policy was locked into their location. She also could not get into contact with anyone at this office. While talking to the man today, a woman came from the back part of the office saying she had called me July 3 to ask if I knew who my husband was. I had received this call while at work and unable to answer. I called back during office hours and got no answer. I then called the office number again and got no answer there. When I told her this, she got a very rude attitude with me and said she would not argue with me. She then muttered under her breath and went back to the back portions of the office. I got a quote from Progessive while in the office for $50 to activate my policy today and $150 total monthly for both of my vehicles. I was told at this point by the man at Ed Browns office to take that offer because there was nothing else he could do for me.
Overall, the staff was rude and unhelpful. If you’re trying to contact the office and they’re not answering, save yourself the stress and just close your policy and save your money by going somewhere else!!
