1 /5 Jailene Dolloff: I signed up for a membership on 02-19-2025. However, I have been unsatisfied with the condition of the gym and the maintenance of the equipment. For this reason, I am requesting a cancellation and full refund of my membership per Florida Statute 559.3903.
I love (properly maintained) HOTWORX; however, this one is being thoroughly neglected. Just a little under two years ago, this establishment was in good condition and now it is repulsive. Just walking in you notice the missing panel, the worn black marks on the saunas, the countless missing buttons, sauna 7 isn’t functional, the equipment is falling apart/smells/squeaks, and the FX zone has no cleaning resources to ensure cleanliness. Having attended other HOTWORX I can tell you: this is NOT normal. I want them to revive this place because it should be an incredible health hub; however, I cannot fathom recommending it at this time.
***UPDATE: I was refunded soon after. Still one star for the poor gym condition. Beyond my HOTWORX experience elsewhere, my hubby was a gym manager at multiple other gym franchises (not HOTWORX) and he is not pleased with the management concerning the facility condition. They are all really nice there, but it should be clean/cared for too. I am hoping for a fixed facility in the near future. I told the staff member to contact me if ever they do fix it because I WANT to go to HOTWORX and this one is my only option nearby. Like I chose my apartment based on being able to walk there (Although I do LOVE my apartment too thankfully)!! I had intended to be a lifelong member so having to wait for maintenance is disappointing. I bought a sauna blanket in the meantime which obvi isn’t the same but will suffice. PLEASE FIX!!!