Farm Bureau Insurance - Crestview E: Welcome to the insurance company with probably one of the worst claims dept. in history. You may think What could make them so bad? Did they just never communicate with you? Did they not work the claim? PRECISELY THAT. The person who gets paid as an insurance claim rep (and is assigned to my claim) has spoken to me a total of two times in the past three months and never had anything of value to communicate. I had to get my police report, track down the opposing insurance company, start the claim, work the claim, all the way up until closing BY MYSELF (I believe I deserve my insurance claims representatives wage). If I am doing all this work for my claim, then why is some waste of space getting paid to ignore me? Absolutely pathetic. Whats even funnier is I have notified local insurance reps, and even have direct lines with two district managers in the state of FL for this company. I present to them my silver platter of a claim that I completed myself with the at fault parties insurance company, and theyre still dragging their feet when all thats needed is bills to be submitted so everyone can get paid.
No matter how much you save here, this company is not worth the savings.
