1 /5 Cory Heilman: My wife and I bought a pair of 14 karat gold hoop earrings for our daughter as a Christmas present. We spent quite a bit of time in the store, talking with the sales lady and decided on a pair of earrings. After they arrived at the store, we were concerned about the durability of the earrings and were assured that if there was an issue, we could exchange them without a problem. Not even a month later the hoops started to stretch and not stay closed. We went back to this store and talk to the lady who sold us the earrings and showed her the issue. Long story short, she offered us no solution or resolution other than they couldn’t help us. We brought to her attention, our concerns during the sale and expectations of the earrings and were guaranteed satisfaction until there was an issue. We paid $400 for these earrings and they didn’t even last 30 days.
(Reply to comment) I guess my frustration is, if they are so durable then how did they get dented from removing them before bed? If yours lasted 30 years then how are they stretched out after less than 30 days? If they are so well made they why only a 15 day warranty? If you strive for our satisfaction then why did you refuse to repair them? I know the easy answer is my daughter abused them or didn’t take care of them but I’m afraid that’s just not it. The look on her face when she opened them on. Christmas morning was priceless. She loved and cherished those earrings. She took them out every night and cleaned them before putting them in her box. They were just a cheap set of jewelry which is why you didn’t want the liability of repairing them and only give them a 15 day warranty. We knew that when they got to your store and took you at your word they would last. I apologize for the price discrepancies in my previous comment but does not change the fact you don’t stand behind your product and I just wanted to warn the next customer the way I wish someone would have warned us.
