5 /5 Tia Saputo: I had a wonderful experience at the Kay outlet, thanks to Gail! She went above and beyond to help me with servicing my ring, making the process smooth and stress-free. Gail was knowledgeable, patient, and genuinely cared about making sure everything was taken care of. She also offered some great ideas for future purchases, which I really appreciated. Her excellent customer service made all the difference—thank you, Gail!