2 /5 Richard Castillo: I was a long-time member at Planet Fitness in Port St. Lucie and truly valued their 30-Minute Workout section, which fit perfectly with my busy lifestyle. Recently, the club posted signs saying they would be “closing for a day to upgrade with new equipment.” When they reopened, I was shocked to find the entire 30-Minute Workout area removed and its equipment scattered into the general floor.
When I asked a staff member, I was told it was removed because “no one used it.” That is simply not true—I know many members who relied on it. The reality is they just wanted more space (the Darwin location did the same thing). What’s upsetting is that they didn’t honestly inform members ahead of time that they were eliminating the 30-Minute circuit. Instead, they made it sound like they were “upgrading.”
This decision feels misleading, unprofessional, and unfair. The 30-Minute Workout was the main reason I stayed consistent for years, and now I have been forced to transfer my home club membership to another location that still offers it. Unfortunately, this means I now have to travel further just to get the workout routine I relied on.
Planet Fitness should have respected loyal members enough to be upfront and transparent about such a major change.