1 /5 BK Hill: READ BEFORE YOU EVER THINK OF COMING HERE!!! If you see “Ian”- short guy with tattoos on his one arm- leave. He will attack you for any complaints. He also made all 3 of my children cry by attacking my mother, father and I. Awful excuse for a “manager”.
Had an awful experience tonight 12/28. The food took about 2 hours, and when we had asked for a manager to talk about it, a guy named Ian (short guy with a sleeve tattoo) came out and insulted my mother and father for complaining about the food before coming after me.
My mother had told him it took a while, to which he said “did you have a reservation? Who goes out with 7 people without a reservation. We’re short staffed, nothing we can do”. My dad said “I ran a business for 40+ years, that’s no way to talk to a customer” to which he replied “it’s 2025”.
I said “listen, we’re not trying to argue bro” and he snapped back saying, ‘I’m not your bro’. I replied, “fine, you’re not my bro, but we’re not trying to argue, we’ve just been waiting for 2 hours so we’re a bit upset” and he said I was a liar and walked away, flipping me off and cussing at me when he got to the kitchen doors.
SIDE NOTE: Ian- you’re a scared punk for doing that.
After a few more nasty remarks from behind closed doors, we decided to leave. The waitress apologized what felt like 10 times, saying she was mortified that he acted that way. I told her it wasn’t her fault, but coming after my family and myself, in front of my 10, 8, 7, and newborn children, the managers actions were completely uncalled for.
This restaurant must be run by Ian’s parents or something, because this guy shouldn’t have a job. We received no apology and instead were belittled for coming in on a Sunday evening- when they weren’t busy- to have dinner. I’ve never been treated so badly in my entire life.
0/10. Awful food. Awful treatment from the manager.
To our waitress (blonde girl)- you were amazing. I’m sorry you have to work under someone like that!