1 /5 Bonnie Benard: update review
09/05/25
Apparently we are gluttons for punishment, since the only reason we keep trying is because our kids enjoy your pizza subs. Unfortunately, our last two experiences have been beyond frustrating.
On Friday, August 29, 2025, we placed a $60 order of pizza and pizza subs. My boyfriend chose to pick it up rather than wait two hours for delivery. When he got home and opened his sub, he found it was nothing but a ton of bacon and lots of sauce—despite him requesting pepperoni and bacon with light sauce. He called, and the manager offered to remake the sub if he came back to pick it up, which was unreasonable after he had already gone once and worked all day. Instead, they placed a credit under his name for a free sub.
Tonight, he decided to use that credit while ordering a pizza, three subs, and breadsticks. His son requested a turkey club sub with no bacon and ham. When my boyfriend got home and his son opened it, the sub contained only ham—no turkey, no cheese, nothing else. This is completely unacceptable.
The manager’s excuse this time was that there are three new employees. While I understand the challenges of training new staff, that is not a valid excuse for repeatedly failing to fulfill simple orders. Customers should not have to pay for mistakes or lack of training.
At this point, we will not be spending another dime here. I strongly suggest the owner/management team improve employee training or have them train with the staff at the Hungry Howie’s near McIntosh and I-4. That location is consistently excellent and never has these kinds of issues.
We are extremely disappointed and hope you take this feedback seriously so other customers don’t have the same experience.
Previous review:
Gave them two chances because I love the flatbread from the hungry howies by my job, but this location is awful!! The first time we ordered delivery. It took 1.5 hours, which they were up front about, but it was cold and nasty. I couldn’t eat a quarter of it before tossing. The second time was tonight. My boyfriend tried calling in a pick up order for over 5 minutes while driving to the location. When he arrived he was still on the phone trying to order. In the window he could see the guy on the phone. When my boyfriend would ask hello, he could see the guy put the phone down. Also, one of the girls working was wearing pajamas. Probably should have turned around and went somewhere else at that , but we love the flatbreads from the one by our work. He went in and ordered. He gets home, and my flatbread that was supposed to have extra cheese(that we paid for) has light cheese, the pizza crust on the pizza ordered was flat, like it wasn’t prepared properly. The bread sticks aren’t breadsticks. They were a giant bread bubble, hollow on the inside, not cut and no flavoring. We will drive further from home to enjoy hungry howies!! Hoping this review will make a difference, buy know it probably will not.
