OCharleys Restaurant & Bar - Panama City (FL)

5 /5 D C: My wife and I came for our first experience here at Chili’s in Panama City and let me just tell you it’s next to none the best experience I’ve had at any Chilis in the southeast part of America ! John the manager is a very personable manager who introduced himself while making sure we both were happy! Abigail the waitress she was on point. Everything was perfect, and the cooks, wow !!! the food was amazingly delicious !!! Stop by here. Get the “3 for me” You gotta try the Old Timer!! . I had bacon added to my order though lol we’ll see y’all again. Thanks, John.

4 /5 Mis JM: Very laid back restaurant. Service was amazing. Nancy came by to talk to us. Hardworking lady, indeed. I enjoyed her conversation the most. Our meals were okay. Everything was fresh, I might have just been tired. Overall this a nice ran restaurant.

4 /5 Carla Edwards: I like this place, but it’s gonna lose a star because of inconsistency. Sometimes the food is great and sometimes it’s not. Sometimes the food is hot and sometimes it’s not Sometimes the service is great and sometimes it’s not But I like the atmosphere, and I like the varied menu, and the servers are always very sweet, even though the service is inconsistent. One of the reasons that keeps us coming back is because they always have prime rib all the weekends. And my husband absolutely loves prime rib. And their prime rib has always been very good. Yes, I would recommend it to friends and family, as a matter of fact, I recommended it to a friend just a few days ago. Oh, and it’s also pretty pricey. Our bill for two people was over $100 and we only had one alcoholic drink. Whew.

1 /5 Nata S: Once a Monthly Habit, Now a Complete Disaster My family and I have been loyal to OCharleys customers for years—at least once a month without fail. It’s always been our go-to spot… until today. This visit was, without exaggeration, the worst dining experience we’ve ever had here. Appetizers: Arrived cold. Sent back. Returned overcooked. Manager interaction: When our server informed the manager, he came over, rolled his eyes, and gave us the kind of look that says, “Why are you even complaining?” Absolutely unacceptable for someone in a leadership role. Soup: My daughter and I ordered “potato soup,” but what arrived looked exactly like nacho cheese from a county fair (see attached photo). Steaks: We both ordered Top Sirloin. The first attempt was so undercooked it was practically still alive. Sent it back—only to have it returned so overcooked we joked we were eating shoe leather. The only thing that was correct during the entire meal? The drinks. That’s it. We’ve been dining at O’Charley’s long enough to know this isn’t the standard—but the way this visit was handled, from the kitchen to the manager’s attitude, was completely unacceptable. If this is the level of quality and service being allowed, I can promise this loyal family will reconsider where we spend our money. O’Charley’s corporate needs to address this location immediately before more loyal customers walk out for good.