1 /5 Christina Murphy: Unfortunately, I dont know if we will be coming back. My husband and I felt very disrespected this evening. After picking up an order through the drive thru and paying 50 dollars including a tip, we found out after he got home that our order was very wrong. We used to live in Brooksville and found this awesome little place. Well it was awesome while the mother ran it. I literally ranted over this place and left good reviews everywhere I could and recommend everyone we know who enjoys Asian food. After moving 45 mins away, we still made the trip to purchase her food. We order the same thing everytime. A large Mongolian beef with a side extra cooked bean sprouts, a large schezuan pork, and 7 egg rolls. Tonight it was ran completely by teenagers. They didnt know how to cook the bean sprouts or how to ring them up. No biggie, but when we got home and started to make table we had a large beef noodle instead of Mongolian beef and when we called to speak to them about it, they argued with my husband that he didnt know what he ordered and then to end the call told him that the owner would call him in a few mins. We never received the call and after eating what we received the food just wasnt the same. The pork was very fatty, with large, rubbery fatty pieces and very little meat attached to the fat. It was flavorful, but very little meat to fat ratio. The beef noodles were okay, but again. Mostly noodles and barely any beef. I just dont know if it was worth the money this time, or if Im willing to pay another 50 bucks for a pot luck. We always order the same thing. We know what we ordered and it was just very disrespectful to argue that we are just wrong and have no idea what we ordered. I dunno. Just super disappointed, we really used to love this place, but those kids dont know what their doing, let alone customer service. That was just so rude.
Edit to add response to owners response, they did not repeat the order. None the less the fact that you cant take responsibility and act like its my fault. No problem. I know what I ordered. YOU were not there. Whoever told you that lied to you. But whatever, no problem. We wont come back and will warn others. Thanks for confirming my decision. I will pay someone else for food. Great customer service. Very disappointed. What I said what I said about the food still stands. Why did they give me 3 things with noodles? If my husband heard lo mein he would have said something, seeing how he HATES lo mein and we NEVER order it in this house. I had no reason to believe mu order was going to be wrong this time. But go ahead and tell me how it is. Im sure glad I tipped. I should have gotten better pictures of the pork. Not worth the money anymore even with the bad customer service.