1 /5 Sarah Apodaca: I came in for an ACRYLIC SOAK OFF. First thing first, I am from out of town, I am also a LICENSED NAIL TECH. I know how thick and healthy my nails are when taken off. Mind you that I speak their language as well. It took the older lady 45 minutes to 1 hour to do a soak off. It usually suppose to take only 15-20 minutes. (Do NOT give me an excuse saying that my acrylics are too thick. My acrylics are done back at home by a CORRECT LICENSED NAIL TECH who is very hard to book with. They are done correctly and perfect.) My real nails are now butchered and it’s red. I was politely telling the older lady to be softer on the nails and she did, but she continued to butchered it. Messy work taking it off and the younger lady in the back was extremely super rude. Telling me that “you should go back to your own nail tech then, that worked on you.” Like is this how they treat their customers? Who does that. Apparently this salon is a chop shop. They take your money, if you complain, they will blame you or make excuses. Then she proceeds to tell me the process of what’s to come and tried to lecture me. I left the store upset, angry, the younger lady was talking to me like I don’t know what i’m talking about. Now I have deep rings of fire by my cuticle and butchered red nail beds. See for yourself. I rather take my time and money somewhere else. I went to cosmetology school and this is very VERY BAD CUSTOMER SERVICE. It hurts to even touch my real nail beds now. I will not suggest anyone to come to this location and tried to get their nails removed. I WOULD NOT RECOMMEND. If you want your nails to be thin as paper, go for it. Very unfriendly and unprofessional.I will also post this online for everyone to see to show everyone the awareness to what they will get when they visit this salon.
EDIT: after 8 hours, my real nails are starting to rip off like paper now. I can’t even scratch my own head without having my nails break and rip off like paper. I will be filing a complaint and call inspection services. With the damages they have caused me, this will take 5 months for my nails to heal. I am hoping not to get an infection from this salon. I really really hope their tools are sanitize but I don’t think they are.