1 /5 Elena Sanchez: SCAM! Beware as Aspen Dental is a greedy company and a complete scam. I should have come to Yelp before I made my appointment, and hopefully if you are here, these reviews will deter you from wasting your time.
After moving to the River landing area a few months ago, my partner and I needed a new dentist for a routine cleaning so I made appointments for us here for a Saturday morning. Upon entering, I was taken immediately to take X-rays. I indicated that I had done them a year ago and could have had them sent ahead of time if they had said I would need them. She said I would not be able to be seen by the dentist if I refused X-rays... so I got them done. After XRays and a series of other scans (which Im assuming my insurance was billed for) a hygienist and the dentist saw me and indicated I had gingivitis, which I have never had in my life.
After an hour and a half, still no dental cleaning had been done. I was escorted to a lounge where I waited 20 mins to then be seen by the billing department before I could have my cleaning done. I was very confused as I have literally never paid a penny for a routine cleaning for as long as Ive had insurance.
The woman quoted me $141 for a ROUTINE CLEANING which should be completely covered by my insurance. She said there was "Gum therapy" that needed to be done during the cleaning, but she could not explain to me what this entailed. When I said I would just like my free dental cleaning, she said that the doctor "could not" do that.... How does an ethical doctor turn away a patient needing a basic dental cleaning?? It was $141 or I leave... again after I had been there for almost 2 hours without any cleaning.
My partner was quoted $250 for a deep cleaning or no cleaning at all.
We both left after 2.5- no teeth cleaning occurred.
Save your time, your money, and your sanity. Go somewhere else.
