2 /5 Sydney Barajas: It was great until it was not.. I was aware we could not get where I wanted immediately, however we definitely could have gotten further if they assigned me a hairstylist who knew what they were doing. Michelle is a great person, but do not go to her if you have a complex hair history. I am deeply saddened my hair is fried now and feels super unhealthy. She always preached to me about maintaining the integrity of my hair, so I was fine with the slow/minimal results but quickly my hair quality deteriorated and Iāve always had thick hair even after bleaching. After my second appointment, I cried in my car from how botched it looked, it was not what I asked for and I felt really awful because she did what she wanted rather than what I wanted and I even noted it but she said Iād have to wait until my next appointment (2 months out) for it to be fixed, I was out the salon with a harsh line of color that many peers noticed. For the amount I paid over appointments, I wish this was not the result. The only reason I am not giving a one star is because another stylist did try to fix it and she was really nice, but the damage is irreversible and Iām going to have to wait a really long time to get the quality of my hair back. I have hair breakage like never before, and hair that is all different shades and my hair is originally curly so now my hair is just a frizzy mess no matter what I use in my hair. Please go to a different salon if your hair background is a bit more complicated.