1 /5 Karla De Anda: I recently visited Shannon Lindsay Cross for a cut and color, and I regret to say it was a very disappointing experience. I paid $420 for 3.5 hours of work, but I left feeling that my concerns and expectations were ignored. I showed her a photo of the blonde I wanted, and while she acknowledged it during the appointment, the final result was far from what I asked for.
When I reached out afterward to express my dissatisfaction (as she had encouraged me to do), I was met with dismissiveness. Despite offering to pay for a correction, she ignored my willingness to resolve the issue and abruptly ended the conversation.
I also felt there was a lack of transparency about her process. For example, she spent a significant portion of the session straightening my hair, which I could have done beforehand if communicated. Instead of taking responsibility for the time management or the outcome, she deflected by blaming the sessions limitations.
Whats most disappointing is the apparent lack of care for client satisfaction. A great stylist not only produces beautiful results but also listens to their clients, communicates honestly, and works collaboratively. Unfortunately, that wasnt my experience here. She clearly no longer loves what she does and has become complacent with her work.
I cannot recommend her to anyone who values professionalism, transparency, and client-centered service.
