2 /5 Mocha Mel: 2-stars is generous, all things considered.
On July 21st, at the urging of the salon owner I got their "hair botox" smoothing treatment done at a cost of $250. It took about 2.5 hours and the treatment made my hair less frizzy and increased its shine and bounce, though the process clearly caused some breakage. They advised that in 3-4 months a "touch up" would be needed for new growth.
So today, November 19th, I went to the salon for that touch up which took all day (11am-4:15pm) because she kept stopping my service to do other clients hair from start to finish, which itself is ridiculous and doesnt consider the customers time, however that isnt the impetus for this review.
At the end of the service the stylist wrote on a sticky note that the cost was $350-- a full $100 more that the original service. What made it even more ridiculous is that this increased price was for a touch up, not a virgin application!
Naturally, quite upset I asked why I had not been told of the price change prior to completing the service and the owner sought to gaslight me claiming that the price had always been $350 and that I was wrong about the price I paid for the service done in July. We discussed back and forth for few minutes and she refused to budge despite my certainty regarding the originally quoted and paid price versus the price today.
Such practices are, minimally, unclear but in truth can accurately be characterized as being underhanded, misleading, and unethical. Without remedy, I most certainly will not return to this salon and intend to ensure that my extended circle of influence steers clear, as well.
Also, Ive since reviewed records and message history confirming that I indeed was charged $250 for the service in July plus a tip of $50 to the stylist. I was right.
