Bobs Auto Repair - Zephyrhills (FL)

1 /5 Alberto Cardona: This has to be the absolute worst auto shop I have ever had the displeasure of using. I brought my car in to have 2 hoses replaced, was told it would be done the next day, its been a week now and Im being charged $900. After calling them several times through out the week, the only response I can get is that they will call me back, which they never did. Terrible customer service. I will never be using this auto shop again and I recommend EVERYONE stay away if you dont want to be over charged and have respect for your time and money. Edit: I would now give this a zero star as it turns out they had NEVER started work on my car and attempted to lie when spoken to about a refund. After disproving his lie he then had the audacity to tell me that I had to tell me that I had to wait until the next day to come in for the refund because he was home. My time is important to me and you are supposed to be on the clock. The mechanic was a great guy and helped me out as best as he coul. However the owner or whoever "Mike" is, has to be one of the worst people I have met. Save your money and go elsewhere because they dont care here.

1 /5 William Simmons: Oh horrible the worst ever had before from him telling me I knew you was going to be trouble from the start from him talking about some other lady who fix cars was a drunk and had cancer so I should have knew then he wasnt right l he got to call Monday he didnt start working on it till Friday didnt get it back till like Tuesday outrageous prices no good service new customer service down then charge my friend credit card to full price before he even repaired the vehicle saying that I could charge you because just in case you were at the VA office it will already be taken care of

1 /5 Bill Powell: Dropped a vehicle off for diagnosis and repairs. They had the vehicle almost a week and never looked at it and would not return a phone call. Finally picked it up and scheduled elsewhere. Owner doesnt really seem to care about taking care of customers. Found out that he never even put my vehicle in the system to be worked on.

5 /5 Jason Olson: Where to start? We had been taken advantage of, lied to and cheated by “German Car Shops”. A friend and fellow customer gave me Fidel’s number. We talked and came to an agreement, and we will be a lifetime customer. I can not begin to tell you the relief it was to find honest people, willing to actually do mechanic work, not just change parts and hope for the best. If you like the truth and a positive buying experience, go to Bob’s Auto! Plan a little extra time when you pick up your car. There is a great looking earring establishment almost directly behind Bob’s. Next time we will know to allow more time.

4 /5 Richard: Originally called Ice Cold Air (my previous garage the last 10 years) for a quote on a recommended AC Repair from the dealer, I was met with angst, hesitation, and a clueless female on the other line. Called Bobs Auto on a recommendation from a friend, and not only did he match the price, but he saved me an additional 500 by replacing only the condenser. I appreciate the candor and help guys.