Care Clinic Mental Health - West Melbourne (FL)

5 /5 Justin Rutter: Jannette speaks clearly and politely on the phone. It would have been easier for me to pursue medical self care if other receptionists communicated half as professionally as she does. I have rejected mental health care occasionally throughout the past ten years simply because of the attitude of the customer service staff at various other mental health offices in different locations. It is a shame other companies cant or wont prioritize patient communication to the level of excellence the Care Clinic does in Melbourne.

1 /5 Erin Hara: ! Was over billed and had a credit over $200 on my account, when asked to apply that credit to future visits I was told they don’t do that and I’d need to wait on a refund. The refund (I was told) would be processed after insurance paid any outstanding moneys. It was at that time (June 2024) that I asked that my chart be audited so I could get my money back. In July or August 2024 they removed $300 from my bank account without notice saying that was what I owed them and despite the credit which was over $200 at that point. Some of those months applied to the $300 I had already paid and I proved that with receipts. After so many emails and phone calls asking about my credit which were never responded to by the office manager BILLIE NAVARRO (they won’t you call her, you’re just at her mercy to reply) I finally got a response from someone named Michaela explaining my credit and after applying billing my credit was $113. She asked if I wanted to apply a $10 underpayment to the balance which brought my refund to $103 and I agreed. THATS WHEN ALL COMMUNICATION STOPPED. I sent so many emails asking how and when my refund would come and not one person responded. I wanted to be sure if they were mailing a check, I could keep an eye on my mailbox. I was never abusive or aggressive, I just wanted an answer and my refund. Now it is December 2024. When I tried to make an appointment with my therapist is October I was told I needed to talk to BILLIE NAVARRO first which is the biggest joke because she will never reply to voice or email messages. I’ve had to find another therapist and THEY STILL WILL NOT REFUND ME the $103 they owe me. I had a wonderful therapist I really liked but billing’s thieving and dishonesty caused me to lose my access to her. I never even got a letter explaining why they halted my access to my therapy. PAY ME WHAT YOU OWE ME AND LETS ALL MOVE ON NOW!

5 /5 susan carlisle: Fabulous care! And easy visits! Love them!

5 /5 Bonnie Cary: From the first appointment I felt heard. She really listened and helped me find the right medication for me.

1 /5 Ely: I feel like Ive been scammed. They had me pay $230 for a patient establishment fee in advance for a virtual visit, but I was never seen. Customer service explained they would issue a refund, but that was over a month ago now and I have yet to recieve anything back. I have lost count of how many times I have tried reaching out to the office to ask for any follow up, but theyve only answered their phones twice. Both times Ive been told someone will get back to me. Im still waiting, and they still have my money. Im a struggling college student who put out the money because I was despate for mental health assistance; now I regret seeking help to begin with. Please do NOT make the mistake I have and skip this clinic entirely. Now Im out the $230 I couldve put towards more dilligent care. - Emily Patterson