Coast Dental - lakeland - Lakeland (FL)

5 /5 Linda Pavao: Went there to fix a broken tooth and needed a crown. Also, a deep cleaning of my upper and lower teeth. Was nervous because didnt know what to expect, however, it was all pretty much painless. The staff was very nice and they did explain what was being done. They put me at ease right from the beginning.

5 /5 Liza Grafals: Ive been looking for a place to get a cleaning done for weeks ever since the new year and I was pleasantly surprised when they had an appointment in January for me! Jackie did a phenomenal job with my deep clean. She made sure that I was comfortable and gentle. Im looking forward to my follow-up. Now dont be alarmed when a virtual dentist comes on the TV they are there to approve the work and then you will have an official appointment with and they will guide you to what you need.

1 /5 Sabina Mocanu: This place is a mix of futuristic “tele-dentist” services and an office that looks like it hasn’t been updated since the 1960s. On top of that, it’s dirty, unsanitary, and provides mediocre service. I scheduled a routine cleaning as part of my annual check-up, but the “tele-dentist” refused to do it, insisting I needed a deep cleaning instead. I explained that I have trauma from a previous deep cleaning and still wanted a standard cleaning, but they refused and tried to upsell unnecessary services. So, I walked out. To make matters worse, as I was leaving, the staff started having an unprofessional conversation about sending my refusal of service document to legal—while I was standing right there. I had been clear and direct about what I needed before my appointment, yet they still wasted two hours of my time, pushing services I never agreed to. This place feels more like a patient mill than a real dental office. They lack basic customer service skills and any sense of accommodation for patient needs. If I could give zero stars, I would. I also got a text later on in the day that I owe them $100 for the service when they stated my insurance covered XRAY. You’re out of your mind ! T

1 /5 Charles Cummings: Got an email from coast saying they were taking me to collections almost two years since last date of service. Cristina Alvarez the office manager at coast south was entirely unhelpful and rude during my call to find out what was going on and was unable to provide any information after nearly 30 minutes on the phone. Called a different office and was told that I in fact did not owe any money and that the balance was a mistake after spending most of my day chasing answers. Needless to say the office and billing staff here are entirely unhelpful, rude and incompetent, stay away.

1 /5 Wendy Boggs: I have never in my life had such a terrible time getting ahold of a place in my life,, called 3 days in a row had to leave my number for a call back everytime saying they would get back with me in 24/48 hours?? , and I’ve already been here as a new patient only once ended up with a bill I didn’t expect because they did not make sure all services were covered to begin with , office has never ever not once answered the phone, you are sent to people who have many languages asking for my date of birth and address everytime then putting me on hold to go back to the main menu, who wants to give 10 diff people your address and date of birth, I am so disappointed , this is a big dental place 1.5 hrs from where I live, this is unbelievable and a terrible way to treat your patients !