5 /5 Charles Harris: 07/14/2018
Back in march, my car was hit in a parking garage in Miami. It took me months of arguing back and forth with the other drivers insurance company to reach an adequate settlement and rental car arrangement to get my car repaired.
Finally, just over a week ago, we finally reach a settlement and can get the ball rolling on the repairs, and I already knew where I wanted to have the repairs done. The owner and staff at Direct Repair Collision have a much better word of mouth reputation around town than the few reviews left here(as of this posting) would indicate. Consult multiple sources of information before making your final decision...as a general rule, but also here.
This was the first time I have had to have cosmetic repairs done on a car, and was totally ignorant of the insurance process for doing so. Enter Direct Repair Collision Center. From my estimate to picking up my car just yesterday after the repairs were completed, they were friendly, hospitable, and totally transparent. They humored the myriad of questions I pelted them with at each stage of the process with incredible patience, worked with my work schedule for getting the car to and from them, and kept me up-to-date of the progress being made, as well as any set-backs encountered.
The repairs my vehicle required were relatively minor, but still required a certain amount of skill to do, and especially to do well. Upon picking up my car I was met with quality work that left no indication that there was ever a collision.
The damage required one of my headlight lenses to be replaced. Since my car is a few years old now, the headlight lenses had started to yellow as they all too often do here under the Florida sun. An aesthetic concern of mine was the dramatic difference that would be so glaringly obvious after the repairs...one new lens, one faded, fogged, yellowed lens. I talked to the owner, and he let me know that they could bring the old lens, that would not be replaced by the insurance claim, back to a near-new appearance. (I would know, and would be able to tell the difference, but most folks wouldnt be able to tell.) They did not disappoint, I had to do a double take when I returned to pick up my car, and for a split second while looking over the finished job I couldnt remember which one had been replaced.
Since the the damage was incurred, I had not been as diligent about my cleaning/vacuuming regiments...was kind of disheartened by washing it and not being able to overlook the huge boo-boo on the front bumper. In addition to the cosmetic repairs, they also detailed my car inside and out, which it was (and guys, I apologize for how bad it was), far beyond being in need of.
Monday afternoon(7/09/18), I dropped off a car in need of some repairs and a little TLC, and Friday afternoon(7/13/18) I picked up a car that I had forgotten how much I appreciated(especially after being in a rental for a few days), and that had been repaired and pampered far beyond expectation.
Give Jeff and his crew a call the next time you find yourself (your car) in need of repair. I am quite sire you will not be disappointed.
I have attached a few before and after shots for reference.
