1 /5 Sabrina Salt: Horrible Drs office!! I am 14 weeks pregnant, already an established patient and they refuse to give me a referral to an OBGYN! They claim the reason was for a "no show" appointment that I never knew about and never got notified of. They claim that appointment was in July and was to go over some lab work I did. Well I never did any lab work until August so how does that make sense? I am currently having medical issues that can put my pregnancy at risk and need to see an OB and they refuse to give me a referral. MEDICAL MALPRACTICE!
They have messed up prior to this as well... When I went to quest to get labs done they said I would have to pay out of pocket if I wanted to get them done since the Dr did not give them any codes. I called and waited over 1.5 hours for codes before leaving quest. This delayed lab work since I had to go back a different day. I took time off of work for this.
Prior to this they gave me a referral to a different OB office and did not send them the referral in time and I would have had to pay out of pocket $500+ for the first ultrasound. I specifically asked them on my Monday appointment at Dr Keons office if my referral will be ready by Thursday since that was when my scheduled OB visit was and they said yes. I drove an hour away from home to that appointment and was told they didnt get the referral yet. Thankfully my appointment was a little delayed and they were able to get them the referral before I was seen so it worked out but I would have had to pay out of pocket if not. Very stressful.
The worst part is that the 1 visit I had at this practice, I absolutely loved Dr Keon and her nurse. They did not rush me, answered all my questions and everything went fine. The problem and all the mistakes are coming from the receptionist. Horrible customer service, they never answer the phone, have to call multiple times and days to get ahold of them. She even hung up on me when I shared my concern for my pregnancy because of them not giving me a referral. Told me I had to see the Dr and first appointment was in January.... Im pregnant and having medical issues... I cannot wait 3 months for a referral. The doctor just saw me 3-4 months ago she is legally allowed to write me a referral. Receptionist also refused to let me speak to the Dr.
