1 /5 Paul Davis: If you are in a life or death dental emergency, I would consider death, before I considered this practice.
By far the worst dental experience I have ever had. The assistants were for the most part, very kind. Rose was patient and calm, and the DA who took my x-rays was funny, and courteous. They are the only reasons I would feel bad for leaving a bad review, but Jonathan the office manager equals it out.
During my first visit, the dentist asked me "Is your car or your tooth more important?", when we were discussing cost. I am insured, and they still wanted 1200 dollars for the root canal, after my insurance paid them 1650, for a total of 2850 for ONE tooth.
I explained to him that I had a baby on the way, and had just bought a car that was going to be safe for my baby. Thats when he asked "Is your car or your tooth more important?" IDK DOC... possibly my childs safety and reliable transportation...
It felt like a terrible, unempathetic sales pitch.
Rose explained to me they could take 867 up front and 300 something at delivery of the crown. She even wrote it on my paperwork.
I got over the bad sales pitch, and decided to schedule the appointment. When I called to schedule, Jonathan, the office manager, explained to me they needed at least half $ up front for a deposit, and I didnt have it. He compromised with me and took 100$ to book the appointment. ^The most decent thing he did during this entire process, actually.
We booked the appointment for a day that I would have the agreed upon 767$ after deposit. I brought my money and showed up on time, and at first Jonathan said I owed 355$. I told him I thought it was more than that, he assured me it wasnt. I paid the 355 went to the lobby for waiting. Then Jonathon calls me back to the office again to explain that there was a clerical error and tells me I owe an extra 750$ today to pay the full amount of this 2 part procedure. I told him that I was allowed to pay for the crown after delivery, and he said only half. (It turns out he was correct) but the entire time he was treating me like I wasnt good for the money when I told him I had the extra 300 something dollars. Jonathan said he would need to check with the doctor. I was upset at this, considering we had made an agreement, and I came to see my part through. I asked for a refund, and they obliged. I went home amd fetched the paperwork that I had with the payment plan written on it and returned to the practice to get things straight. It devolved into a counselors meeting in the dentists office where they were trying to assure me that they care more about people than money. Hard to tell when you would have 88% (including insurance) of payment up front for a root canal and crown, when I wasnt going to be getting the crown for another week or two anyways. I understand paying for the root canal at time of service, but to force me to pay in full for a root canal and a crown, when I wasnt getting the crown, seems crazy. If I had 88% up front for both procedures, I dont understand why they couldnt wait 2 weeks for the other 350$ so that they would receive payment for crown at the same time I got the crown. Jonathan very pompously rolled his chair right up to mine and said, "let me try to explain this to you one more time" I got the vibe that he was being condescending of me. It set me off, and I decided to walk out because Jonathan was so close to my face and I was angry. As I was leaving he followed me to the lobby door and snickered "well, try to have a good day"
I told Jonathan to go enjoy a vulgar activity with himself. (Not my best moment, but I was upset and felt like he was pouring salt on my wound.)
I went home steaming for awhile, and decided to post this. Right as I was finishing this review, the Dentist called me to apologize for the morning and how it went, and to offer his referral and more antibiotics if I need them. I do appreciate his effort to repair the situation from this morning, and to try to reinforce that he actually cares about a person more than money. The damage had been done though.