ipo vogel I am currently pregnant, as I mentioned to this office when I first scheduled with them several weeks ago for a cleaning only for next Monday. As such, I am unable to have x-rays taken, but I have no ongoing dental issues and have never had a cavity, and so I only needed a cleaning anyways. They told me then that would be fine, I would just need a note from my OB to skip the x-rays. No big deal, my OB was happy to write a note for them, though they did think it was strange they needed it at all, as x-rays being advised against during pregnancy is well-known.
Today, Thursday before my scheduled appointment, they happened to call me because they are overbooked on my appointment day that I have had scheduled for weeks. They told me they needed to reschedule, which I agreed to. I mentioned again at this time that it shouldnt be a super complex appointment as I am pregnant and cant have x-rays anyways, and mentioned I already have my OB note for them. The woman on the phone (she answered as Erica) then asked me what my note said. I conveyed that it advised that x-rays in pregnancy carry risks to the developing baby, particularly in the first trimester as I am, and so they recommend against x-rays unless it is an emergency.
She then said unfortunately in that case they cannot see me, because, in a blatant lie, she claimed it is Florida state law that a dental cleaning cannot be performed without x-rays being taken. This is a complete falsehood, there are zero statutes in Florida that require any such thing. While this may be their standard practice, that is absolutely NOT the same thing as a legal requirement.
They are trying to make an appeal to the authority of the government to wave off their predatory practice of forcing costly procedures on patients who dont want them, even when the reason they are not wanted is due to well-known dangers associated with exposure to radiation in the first trimester of pregnancy.
Given this establishment is willing to lie directly to patients to try to force them into expensive procedures, and have no consistency in their communication regarding their own personal requirement (which resulted in wasting weeks of my time when I could have been working to get scheduled elsewhere) I would recommend anyone to avoid them and find an honest dental practice instead. They also seem to have very little care for patients time either, as calling 3 business days before an appointment that has been scheduled for weeks to inform, not ask, the patient that they need to be rescheduled is pretty inappropriate in my opinion. All around awful practice, take your business anywhere else.
1 /5
Zack Gold Dr Nguyen at the Titusville Garden St location is standoffish, impatient, and frankly rude. My appointment was cancelled while I was in the chair, after having been numbed, because the doctor wasnt confident in her ability to complete the procedure. She told me that my gag reflex was too strong and that I was too nervous, and that I would need to be sedated. She spend the minutes leading up to her declaration grumbling under her breath about not being able to apply a medication properly? and that its all much easier when the patient is under IV sedation. I assume she didnt think I could hear her, which is weird because her mouth was next to my ear. Ill fully admit that I do not enjoy having dental work done, but once the bite block/tongue guard device was placed: I was fine.
DO NOT GO TO COAST DENTAL UNLESS IT IS YOUR LAST RESOURCE.
The office staff and techs at this location (and every location Ive been to) have been spectacular. They are genuinely kind and patient people who want the best for the patients. Unfortunately, they are not supported well enough by the doctors that work there or by the company that employs them. Its clear that the organization is trying to squeeze every dollar it can out of people who are desperate for dental care, and that that same organization doesnt give its employees enough resources to do their job properly. I have previously greatly enjoyed seeing my dental hygienist because we have fantastic personal rapport but after this experience, I have to take my business elsewhere just as a matter of principle.
EDIT: since this appt was unceremoniously cancelled, I have made contact with other Coast Dental offices/employees and they have confirmed to me that I am not the first patient that Dr. Nguyen has disrespected in this or a similar manner. I guess shes good enough to pass her boards and maintain her license, but if you care AT ALL about bedside manner, about the caring nature of your medical professional, about having trust in the person cutting into your body: DO NOT SEE DR. NGUYEN AT COAST DENTAL ON GARDEN STREET IN TITUSVILLE.
1 /5
Anthony Reeves It Sucked ! So Far from what The advertisement !! Treated Me Like I was a Homeless person because I didnt Have insurance !! But Have almost 800 credit score and could of Payed in cash . But Only thing they asked if I Had My insurance card . Would not go to the one in Titusville Florida. Dont know about the other ones . I will find a Doctor to do what will be the best for me !!! I know it will not be them
1 /5