1 /5 Brady Brewster: Attempted to become a new patient at this practice due to the good reviews and nearby location to our Florida office. Spoke with a staff who confirmed that dental benefit offered through my firm (third party administrator) would be acceptable and they enthusiastically agreed and sent over new patient paperwork.
Fast forward to day of visit, the front desk staff had no idea what I was talking about and demanded payment up front as I would be treated as a no-insurance patient. I reminded them of the emails, forms and conversations prior to the visit to ensure everything would go smoothly and presented the third party reimbursement form. Without even taking 10 seconds to review it, I was told no this wont be accepted and asked for payment. Payment up front was not the issue - it was the attitude and unwillingness to even look into my insurance benefit. After requesting an office manager look into this, I was given horrific attitude from everyone. Eventually, the office manager called to admit their mistake that they had rushed to judgement and would indeed work with the benefits!
Advice: Be patient, slow down, LISTEN to your (potential) patients. First visits = first impressions. I chose to decline being seen here and have instead chosen to work with an office with a little more attention to detail and patience in the front office. This place reeked of a bad culture.
