1 /5 Ngelika Tobias-Narvaez: Was excited to come for Helen, heard she did great work and my old nail tech moved so I was looking for a new long term tech. She gave me an appointment time of 5:30 after I told her I was a full acrylic Christmas set with designs. 15 minutes before she asked if I was still coming. After getting there 5 minutes late due to traffic (I let her know), She was still 20 minutes behind from her last appointment so I still had to wait. When I got in the chair she was very snippy and seemed to want to get me out of the chair quickly. She was kinda rough with flipping and filing my hands and again, didn’t really look over her work and was kinda on auto pilot not speaking. Her designs he werent very crisp and she never wiped them off to try again. I told her I didn’t like a color and she said “ok you need to pick I have another customer.” But I’m a paying customer as well… why would you book me for a full acrylic set when you had an appointment before and after me and rushed me out of the chair, I realized this would NOT be a place I would give my money again after she went to ring me up, showed me the price still not saying anything and handing me a pen to sign and I still gave her a tip and she took the receipt and never said bye or anything. I wasn’t rude I wasn’t mean or nasty, I asked 1 maybe 2 questions?
2 gems popped off when I woke up the next morning and looking over them I noticed many imperfections from bumps to dents and a finger print from when she took my nails out of the light too fast to rush me out. The nails were some what ok but I would’ve spent my money where I was wanted as a customer. Super uncomfortable and uncool.
Edit: with the response along with that back and fourth conversation we had on Instagram, I’m not sure why she’s making me seem like I’m a bad customer or a terrible or difficult person. This was MY experience and from the reviews prior and her work online, I would have no reason to walk into this nail salon being rude or nasty. I’ve never had a bad experience in a nail salon or in general that warranted a negative review but wow…
My old nail tech was an able to freestyle a vibe AS WELL as fit them onto my shorter almond nails (I’m a teacher, they need to be short). I’m not saying my money is better than anyone elses but it felt like it wasn’t even valued on the same level, I’ve never been told to hurry up and pick because the tech didn’t time her stuff out properly. I showed up 5 minutes late and still waited 20 minutes to get started because she was running behind on her last appointment, so late or not, I still waited, that’s fine. If she forgot about me or got times mixed up and told me that was fine and I would completely understand but rushing me out the chair is so unacceptable! I left my job early for this appointment. Again during the appointment I felt like I was so polite even after the hurry up comment so I’m not sure how I made it uncomfortable for her during the appointment. A week later my nails are already lifting like it’s been 3 weeks. I’ve never had an experience like this, and I pray you don’t either, maybe I caught her on a bad day and I wish her the best but degrading my character because I made an honest review is unacceptable.
