First Class Auto Repair - Pensacola (FL)

1 /5 Leigh Williams: I was told $145 for an AC diagnosis ( very expensive compared to other mager companies). At check out I was charged $171.69. I called afterwards confused and told the extra charge was supplies. Shouldnt supplies be added into the quote? I was told $2247.09 to fix my AC. I left with a basic understanding, called back at a later date to get a better understanding of what was happening and why so expensive. John was really rude and short with me. He kept interrupting me also and kept raising his voice. I was asking questions like about the details of my vehicle and he said he didnt know and the person who worked on it wasnt there. There were no notes detailing the issue or who worked on my vehicle. He told me hed have the manager call me tomorrow. Im hoping when Diego calls me tomorrow hell have exact details. ***DO NOT RECOMMEND USING THESE GUYS!!!** I was treated poorly, over charged and it was not explained properly to me what the issue was with my AC system MIDAS ONLY CHARGES 89 and I got similar quotes from Firestone also. UPDATE: 6/26/25. After being told by John that the manager Diego would get in touch with me the next day, I still have not received a call.. DO NOT TRUST A COMPANY THAT WILL NOT EVEN CALL BACK WHEN YOU JUST SIMPLY WANT TO UNDERSTAND EXACTLY WHAT THEY FOUND WRONG IN YOUR VEHICLE

5 /5 Meghan McCarthy: My car broke down on a SATURDAY on MEMORIAL DAY WEEKEND and these professional men found what was wrong, replaced it, and kept me thoroughly updated while I was away from my car. They provided fast and excellent service!! I truly am so grateful for their generosity, especially when EVERY OTHER AUTO SHOP was closed in town. I highly recommend to ANYONE and will be coming back for all repairs in the future!!

1 /5 Charslin Faulk: I wish I could give it 0 stars so let’s start they had my car from December 2024 until March 2025 no lie! They would give me a date that my car was supposed to be ready, and when that day came my car was NOT ready! Kept saying a part was coming in, and the part didn’t come…. Then when I FINALLY got my car back all of my personal belongings were STOLEN! When I called about it the manger Diego would give me the run around about speaking with his GM, and their “insurance guy” he blamed “crackheads” (his words) for the theft! He said that their security system was busted. Why wasn’t my car locked? Especially when they had it just sitting up behind the shop not being looked at or worked on for such a looooong period of time. I had to call them for updates they didn’t call me not once. To finish it off my car was super clean on the inside and even smelled like it had a new air freshener. Thanks First Class Auto you all are really awesome!

1 /5 Gianni Porreca: I’ll keep it short and sweet; don’t go here. I simply came here to get my shifter replaced and everything that could go wrong did go wrong. (The pictures are the “new shifter,” the one I’m holding is the old shifter, there is a photo of the receipt next to the new shifter that they put in to prove that it is the shifter they put in, and the broken handle to my seat.) The part that was supposed to come in, didn’t come in for several days after when they said it would come in. Then once they said they had the shifter, I brought the car in and thought they’d just put it in and it would be done that day. It’s not a hard thing to do I could do it myself, but I’m in college and don’t have the time. They then called me hours later saying they’ll have to keep the car in the shop overnight, which I just thought was because it was too busy even though it was a weekday that I brought it in. Turns out they had ordered the wrong part and then tried to fix the Mistake by wearing the right part and hoped it would come in in less than a day which it didn’t and so when I called them the next day they had to tell me finally that they ordered the wrong part which they should’ve been upfront with at first and that the new part would be there and that would have it the day after that. So not only did I have to wait two days to get a shifter replaced when I finally got the car back the shifter that was in the car has been completely destroyed and used already even though I paid for it like it was a new shifter my car itself was a mess and they had broken the back Handle part of the seat that lets it go forward from the backseat. All in all, they lied to me, they did not take responsibility, they took way too long, they ripped me off with a used shifter, and they messed up my car. DO NOT GO HERE!

5 /5 Skylar Vinson: Amazing staff. Great part of the community. We showed up with a ford focus screaming like a banshee and they made sure to squeeze us in the tight schedule and got us in and out of there! They were very transparent and communicative. I will always recommend and will most definitely return.