5 /5 Maria Batista: I recently traveled to Miami for the weekend and, due to an incredibly hectic work schedule, was unable to take care of my nails and feet before my trip. By the time I arrived in Miami, both my hands and feet were in dire need of attention—especially my feet, as I had used a foot peel mask just a week prior, and they were in the midst of peeling. It was definitely an urgent situation, and my goal was to address it as quickly as possible. I immediately began calling salons while at the airport, and as soon as I spoke with someone at Fresa y Chocolate, I knew I was in good hands.
When I first contacted the salon, I explained my situation and mentioned I was at the airport. The very kind lady on the phone recommended I go to the Okeechobee location, as traffic from the airport at that time was expected to be very heavy. She swiftly scheduled my appointment, and everything was set. Before heading to the salon, I made a quick stop to grab something to eat, which unfortunately made me a little late for my appointment. However, upon arrival, I was warmly greeted by everyone, from the receptionist to the other nail techs and even the customers, which was a pleasant surprise—especially considering the rare level of friendliness you encounter in NYC.
I immediately apologized for being late, but my nail technician, Zulena, reassured me that there was no need to worry and that she would wait for me. From the moment I sat down to the very end, my experience was nothing short of *phenomenal*. Zulena was incredibly sweet, and she made me feel completely comfortable throughout the entire service. She kindly allowed me to snack, provided me with a phone charger (as one of the other nail techs had the same phone as me), and even offered me coffee. She took the time to understand exactly what I wanted, and never once made me feel rushed or uncomfortable. At one point, she even told me that tipping was not necessary, which truly touched me.
Zulena was also refreshingly honest with me. Since I arrived later in the evening (around 6-7pm), there wasn’t enough time to complete both my hands and feet in one sitting. She kindly offered to accommodate me the next day at any time that worked best for me, which she absolutely did. The following day, I was able to calmly enjoy breakfast and completely relax while getting, quite literally, *new feet*! I don’t have the prettiest feet, but Zulena worked her magic and made them look the best they possibly could. I could genuinely feel the difference.
This experience was an unexpected and delightful treat. The exceptional service, the warm and welcoming staff, and the attention to detail have earned Fresa y Chocolate a lifelong customer, even though I live in NYC.
*Mil gracias, chicas! Muchas bendiciones desde Nueva York ❤️*
