Gastroenterology Institute Of Ft Lauderdale - Fort Lauderdale (FL)

1 /5 Im Him: You have been warned. Omg, the staff at this place is extremely rude and unprofessional. They simply dont care about you- the patient. Stay away from this place, youll be better off going to an emergency room.

1 /5 K E: Run far away and seek another place to be seen for your Gastro needs. Had an appointment here with Hotte at 8am. I went and the doors are locked knocked on the door several times and also banged on it. Waited 20 mins just incase again knocking and banging no answers. Finally called the office it was about 825 voicemail and the voicemail stated we are open at 930 am to I was like great why make and appointment at 8am if you open at 930am. So I went home and called the office later that day, they said I can not make another appointment till I pay the 25 dollar missed appointment fee. I was like umm no I am not paying that, as my appointment was for 8am but your office doesnt open till 930, Cindy and Donna the appointment coordinator just tried to argue with me saying we were here and I said well I was banging and knocking on the door many times my knuckles are sore. So she said she will email the Doctor and ask if he will waive the fee. 4hours later they called and left a VM he will not waive the fee. All I will say now is just run and find another Doctor. This place is ridiculous save yourself the headache.

1 /5 Cindy Shaw: Very difficult to make an appointment. You are put on hold only to get a voice mail. If you miss the call back you start all over again. Phone tag 100%. ( Four calls to make an appointment. Yes irritation also at 100%). Then was told in a rude way that we needed to answer our phone when she calls back. Two out of three were totally rude, and because of this, we will not be going or sending any family members here. Our first, initial experience years ago was wonderful, but unfortunately we can’t say that now.

1 /5 Michael Raney: Bad experience on the phone while making an appointment . I wont say her name . Because of that rudeness , you lost me As a patient , and I am sure countless others by reading these reviews. Maybe yall should take a refresher course in customer service.

1 /5 john orlando: The doctor is great but as usual the office staff are a bunch of bananas… they send this follow my health email and you have to play detective to figure out where it came from because there is no doctor listed and the staff does not tell you to expect this email.. then I call the office to confirm it’s from them and the woman gives me one word answers as if I was bothering her. I then proceed to sign up for this and you need an invitation code of course the staff never gave me one. Then you call again and of course the person you need to speak to is unavailable we and you have to play phone tag for this code. Doctors when you wonder why patients don’t follow up with you this is the reason .