5 /5 hęïdî Søõōõ: Doctors and staff are excellent. Always courteous and professional. Unfortunately I cant say same for a specific reception staff member. Encountering her was like a cold front hitting me. The first stagnant conversation began on the phone, I simply could not get her to confirm the office location where I had the appointment ( there are 2 locations and I am a patient at both, and in the past went to wrong the practice).I just wanted to make sure, but hit a dead end with her, and decided to drive by anyways. Walked in still in happy mode , but she managed to reduce my mood status to " between frustrated and angry" literally within one minute, due to her cold and condescending demeanor. The Doctors and other staff are always very busy yet find the time to greet their patients with a kind smile, and an open ear to listen. The waiting room on the other hand was empty at the time, but said lady could not care a rats fart about me, nor spare a single minute to help me with a minor issue, said she was too busy, maybe later.... then conveniently disappeared. Another (she was actually very kind and apologetic for what had occurred) reception staff member appeared and resolved all within less than 20 seconds. I mean literally 20 seconds. A little kindness goes a long way. 5 stars for Doctors and other staff and a state of the art clinic. As for the cold front: zero.