HCA Florida Healthcare at Home - Port St. Lucie - Fort Pierce (FL)

1 /5 Ray Parker: Five doctors in six months and after waiting three months to get into see a doctor for medication refills because I am diabetic, they would not see me because even though I prequalified with new insurance when they were heart and Family, they dropped my insurance and would not let me see the doctor without insurance or paying 100 percent out of pocket after changing owners. Over the course of six months I saw Dr. Eisenburg(quite), Dr. Gardener (quite), Dr. Dayrizel (Maternity), Doctor who I did not even get a chance to see more than once before she quite, and a fifth doctor who I never saw because they dropped my insurance. Stay clear of this practice!

1 /5 Diane Martelli: Love the doctors! But the office personnel isn’t up to par with prescription for my orthotics that I previously had… twice didn’t fill out the Medicare forms right. Declined and even after I explained, they just signed off on them without filling them right. Now there’s my sleep apnea machine, the people suppling it are still waiting after a month and reminding them that they haven’t received the paper work. Gave this office enough chances disgusted

1 /5 Vonsha Jarvis: Nurse on call in the Port St, Lucie area was assigned to my grandmother to care for a wound that needed extreme care and treatment. We experienced the following things under their care: late arrivals without a courtesy call; not showing up at all and no courtesy call, RNs that were rude and lack bedside manner. They were often in a hurry and handled my grandmothers wound with little or no care. Very rough. I had to ask them to slow down and be gentle and careful with her wound. They would often leave my grandmother in extreme pain due to roughness and dressing being too tight. When having to apply her wound vac every three days, they would often not show up or complain about having back issues are aches and pains that made it difficult for them to apply the wound vac. They would place her in comfortable positions to make them more comfortable. My grandmothers doctor ended care with “Nurse on Call” after a RN decided NOT to follow Drs orders and then made a false statement on documentation that my grandmother refused to have the wound vac placed back on.(During her visit she told my grandmother that the orders had change and she was told to do a wet wrap instead). The RNs decision to not follow doctors’ orders could have set my grandmother back in her recovery. We had to quickly take her to get the wound vac place back on at her dr.’s office. I wound not recommend "Nurse on Call-Port St, Lucie" to care for ANYONE. Not all of their RNs were bad but 80% of them who cared for my grandmother was lazy, rude and lack bedside manner which led to patient neglect. We have called into the customer service line to make statements on specific nurses and nothing was done! In fact, I personal asked for one individual to not return to care for my grandmother because he was rude and VERY rough with my grandmothers wound and they sent him back out. If you care about your love one’s please do not place them under Nurse on Call care.

5 /5 Amber Gwinnup: If you or your family members need home care, choose Nurse on Call.