1 /5 Bama Williams: Horrible experience for us. Staff did not take time to understand patients special needs and/ or ignored them. We made every effort to explain what was required. Our requests were clear and simple yet still not followed. I tried reaching out to a supervisor and was treated as if I was stupid. In my opinion, if you are a guardian of a patient in this hospital do not leave their side. They may be transported without a guardian present to speak for and represent the patient properly. I will say, 5 stars to Dr Higgins, his staff and the surgical unit. But when placed on a care floor, it all fell apart. Don’t even get me started on the case manager. Overall experience was disappointing and shows how $$$ money focused they are versus the patients needs.