1 /5 Congeta Armstrong: The office staff was unfriendly, unprofessional, uncaring , and shows no respect or gratitude to the patients. (WOW)
The Doctor was professional, and gentle. However his medical assistance makes it uncomfortable in the examining room, this took my focus off the Doctor. The medical assistance walk in the room and start giving orders, take this off, do that, sit here, all without an introduction. I asked her for her name and title, and she attempt to ignore me, I had to ask a second time before she answers, and of course she gave me an attitude ( WOW)
The Doctor recommend surgery for my problem, and as he was writing me scripts, the office staff was asking me to sign surgery documents standing in a hall way without explanation or accommodation. when I asked for assistance to schedule testing, the office staff told me to pick a card from the wall and call a testing facility they have nothing to do with it. (WOW)
I am a register Nurse in Florida/ in Family Nurse Practitioner School, so I am not practicing currently. Therefore, i am fortunate to receive Medicaid health benefits temporarily. I can only assume that they are this way because:
(1) I have Medicaid and they are accustom to treating this group of patients with little or no respect.
(2) They tend to believe it is acceptable to treat black patients as if they are not welcome
(3) They lack the education and caring mentality necessary to work in a medical setting, especially in a OB/GYN office.
(4) The Doctors allow them to be rude, and disrespectful to their patients. Either because they are not aware or they themselves do not care much how their patients are being treated in their office.
(5) The Office is in need of a MANAGER, a manager who knows how to manage a medical office. A manager who sets the tone for for all staffs to display at all times respect and friendly customer service coupled with professionalism.
Based on all the negative reviews , yet no changes have been implemented it is quite clear that the manager is incapable or uneducated in the field of management.
I had ask to speak with her, I was told that she was busy, and that she would call me back. ( WOW)
I waited a week, still I have NOT receive any communication from her or from the office regarding my surgery to be scheduled. (WOW)
I had really like the Doctor , and I wish I had the opportunity to sit with him and ask question about my surgery and what to expect. Instead the Office staff gave me a very bad experience in this office.