HCA Florida Ocala Primary Care - 1800 17th St. - Ocala (FL)

1 /5 Amy Phillips: I have gone there for years, but since bought out or merged with HCA it has become ridiculous. No return calls for days, no appointments available and told to go to an urgent care (more than once) . I have a GP so I can be seen when I have a sinus infection and not just for annual re set appointments. I love my provider, but will be looking elsewhere for a new GP.

1 /5 Daylon Rivera: Having to wait over three days for a return call as an established patient is not acceptable. Called multiple times with the same answer. No accountability. I guess I need to find a new provider.

5 /5 Debbie Breslow: Great group of staff at this location! From reception, check in, check out and to the MA and my NP that is my Primary Care, I never dread coming in for my appointments. Friendly, caring, and attentive across the board. Once you check in, the appointments are never more than 15 minutes late. My NP is fabulous! She listens, is friendly and goes out of her way to find the best treatment options that I may need.

1 /5 Deana Dion: Was told by a bunch of people that Veronica was a great doctor, even going into my first appointment I was told that the reason I waited 2 hours in the waiting room was because she takes her time with her patients and she was well worth it. Which is the reason I stayed. I originally went to her for standard blood work and adhd treatment. During my appointment she listened to what I had to say, asked me standard questions and we did blood work inside the facility. However, as soon as the blood work was done she immediately said “If there’s anything to report on the blood work I will contact you but otherwise have a good day” which left me with questions because I want to know about the referral process for the adhd. Unfortunately I just didn’t ask and figured someone would call me. So I went about my life and started getting anxious so a week ago (two or so weeks after my appointment) I called the office asking about it all and was told I will get a call back. That was a week ago, no phone call. So I get a text message about a referral to a psychiatrist with zero information on for who or why so I call, I gave them my information which was totally sketchy to me because I had no idea who they were and why they were trying to reach me. Probably would have helped if I got that information from my doctor. Anyway, it was for me. So I ask if they accept my insurance, they said no. Funny because I specifically asked Veronica to make sure they’re within my network because it’s very clearly unaffordable to the average person. So I call the office and now I’m irritated. Now I want to know why she’s not living up to all the good things everyone is saying about her. That’s the reason I chose her because let’s be honest, it’s already hard enough to keep up with this stuff when you’re mentally ill, it took a lot of courage and determination for me to get even this far. The right people will understand. So when I call I was placed on hold and believe it or not, hung up on after waiting 15 minutes. Call back and was put on hold again to be told that the receptionist is going to write a note to what I’m assuming is her assistant. Guess I should continue to wait for someone to tell me what the hell is going on. Wouldn’t hold my breath tho. I’m one more inconvenience away from switching providers and my review will not be updated until my level of care is taken seriously.

1 /5 Mr. Mark: After several years, experiencing frustrating care I had to leave because of their lack of support for my health. They failed to go over vital lab results and got hostile when I asked for information and more care. This caused me to have to start over and beg for treatment which they would not provide. STAY AWAY Don’t trust your health with these people… None of their doctors responded to my calls for help☠️