HCA Florida Ocala Primary Care - SW State Rd 200 - Ocala (FL)

1 /5 A F: Make you wait over an hour for a telehealth. Don’t call to let you know they’re behind. We called and the excuse was “it’s Friday and we are overbooked.” Do not overbook your doctors if they can’t handle their patient load! After an hour and multiple more calls, we are told our appt is being cancelled because they can’t get their stuff to work. They refused to do just a call, had to be video. Very disrespectful for our time. Only option was to wait for 3 more days to be seen when offices were back open because the doctor needed to leave. Does not help when someone is sick to wait so many more days. Would not recommend.

1 /5 Lori: Worst first impression ever! I called and asked about same day appt cause Ive been really sick. She was talking down to me right off the jump. Uhhg are you a new pt I said yes my husband goes there and he gave me the number to call to see if u had an opening She says (in her rude condensending way) uhgg so is this an appt for you or your husband? I just said for me as Im talking g she cuts me off with we dont have any appts for new pts I said ok so you dont do like walk in sick people she said uhgggg we dont do any of that no walk in same day appts I said ok thanks. She was the rudest person,maybe she shouldnt answer the phones because of that one interaction i will never go here and will help others not go here as well. My husband will be finding a new one instead of going here. Not very family friendly!

5 /5 M M: Just so everyone knows this review is only for the HCA on 200 definitely not for the 17th Street office ! awesome place! Went over everything and very pleased with the professionalism and care that I received! I will highly recommend this office ! From the minute you walk in this facility to the check out process definitely is a pleasure! Plus quick to respond on my portal ( before I even left the practice driveway all my info and prescriptions were in my portal and taken care of immediately!) Just amazing what a smooth knowledgeable practice does for their patients! Wish I knew of this place years ago! You won’t find this quick of a response or seeing a doctor on time anyplace else in Ocala! Facts!

1 /5 Marie O: My partner and I just recently relocated and was looking for a new primary doctor. I even made the appointment way before we initially moved due to my health conditions and the need for continuous care. We were scheduled with Dr. Lucarelli and overjoyed as some of my partners issues could be recitified and I could continue my care without interruption as I am wheelchair bound with muscular dystrophy. And we could see the same doctor; making things way easier for both of us. The office staff was amazing and I really loved all their help and patience with their assistance but the visit turned when we met the doctor for my partners appointment first. After shaking hands, he asked us why we could not get a doctor where we live. Upon explaining the small area 30 minutes from Ocala does not have doctors that we were aware of upon making our appointments he seemed irritated; it then took about 3 minutes for him to not listen to my partners diagnosiss that we just recently got from specialists in Jacksonville, then go on to insult him and frustrate my partner enough to leave the room. I stayed for my appointment wondering if the mood would change. I wish I had left too ..... He asked me what was wrong with my partner and when I told him my answer the mood of the room changed. He then preceded to tell me that the doctors and specialists who diagnosed my muscular dystrophy in Jacksonville could not make that kind of diagnosis (keep in mind I have had all the muscle tests and a genetic test a few years before we relocated) and made me feel like if I spoke up to him I would be rejected from his care like my partner was. I was made to agree to come to my appointments alone.. mind you I am wheelchair bound with hand movement issues and need my partner who is also my caregiver to help me with bathroom, getting weighed, and getting on the table for exam, also driving me bc I can no longer drive, which none of the weighing or bathroom happened bc he was not with me. I took the doctors advice from the beginning of our initial meeting and found a primary at the HCA in Gainesville. Please be aware of this doctor if you have chronic disease.

5 /5 Kae Kay: Ten stars!! THIS. OFFICE. IS. TOP. NOTCH!! The Staff never disappoints. From the initial contact, to the appointment reminders, to making sure you are aware of any upfront costs, you will receive effective two-way communication. The staff is very professional, kind, courteous, polite, caring, and welcoming. To top it off, you are greeted with a SMILE!! Dr. Aichs level of care and chair-side manner is EXCEPTIONAL! She cares, listens, follows-up and "personally" calls you to answer your questions by telephone and in response to your emails sent to her through their Patient portal! Whether it be in the morning, evening or outside of business hours which is very rare!! You are never kept in the dark as to where you stand with your medical treatment and care. You are not just a number here, or another capital gain. Here, your care and health matters and it shows!! I highly recommend this location for all your family health and wellness needs!!