1 /5 Jerrie M: I had a disappointing experience at this salon and won’t be returning. I got my nails done on Feb 6—paid $110 for a soak-off, builder gel, and nail art. At first, I was happy with the results, but within two weeks, I noticed my real nails chipping underneath the builder gel. This happened to three nails, and when a fourth one was damaged, I called the salon. They allowed me to come in for a fix, but there was miscommunication between me and the owner. I thought she said to soak off all my nails for a new set, but she only meant to fix the damaged ones. Once my nails were soaked off, it turned out most of them were damaged, and fiber gel had to be used to repair the chips.
Bianca redid my builder gel set, and three of my natural nails had to be cut off and replaced with fake tips because they were too damaged to save—something that has never happened to me before. She asked if I wanted the same nail design, but I declined, assuming she would do a simpler, quicker design. At no point did they tell me I would be charged extra if I chose a different nail design. However, at the end, I was unexpectedly charged $40 for the nail art redo, even though I had already paid for it at the original appointment.
I called the salon today to discuss this, but the owner hung up on me mid-conversation. I used to love coming here when Kimme was around, but now, I have no reason to return.