1 /5 Coral Bay Builders: I have gone to Lily & H Nail Salon a few times and have encountered some uncomfortable things such as no return calls, no reminders - which they dont have for some reason. Strange for a business, but gave them a chance. On Saturday July 29, 2023, I had a 2:30 pm appointment with Rosie. I mentioned to her how I had a lovely lunch including two beers. When I went home, I realized part of my pedicure had not been done. I called and left a polite message indicating that the appointment was rushed this time and did not receive the hot towel treatment on my legs. The woman next to me picked out the exact same nail color and mentioned that mine looked lighter - and it did. Lily, the other owner agreed.
Rosie returned my phone call and said "OMG, you have dementia". "You dont remember?" "We have cameras." "I can show you the video. I agreed. Yes, please show me the video. Rosie replied that she could not do it right now. I replied that I could wait. Then Rosie tried to renege and said sarcastically for me to have a have a nice weekend. Rosie went to far and said that I need to stop drinking so much." This is coming from a nail salon that offered me a glass of wine on my first visit. Sorry, Rosie, after having eating fish chips with a side salad, chicken wings and a cup of potato soup over a period of two hours, I dont think two beers qualify me as having dementia.
You were rude, unprofessional and demeaning. I have called my Credit card company and disputed the charge.
Does anyone know of a courteous salon in Boca as I will not be returning. You know and I know that you have zero proof! A bad word goes a long way. There are hundreds of more nail salons to choose from. Thank you for showing me your true colors.